Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments
Wi-Fi
Free parking
Luggage storage
24-hour services
24-hour reception
24-hour security
General
Non-smoking rooms
Wi-Fi
Parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Guest Parking
Electric kettle
Services
Paid airport shuttle
Housekeeping
Shops/Commercial services
Dining
Restaurant
Business
Fax/Photocopying
Children
Cots
Spa & Leisure
Sun terrace
Room features
Air conditioning
Mini-bar
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
55, Jalan Penang,
George Town,
Malaysia,
Penang
Map view
55, Jalan Penang,
George Town,
Malaysia,
Penang
City landmarks
Jalan Tun Syed Sheh Barakbah
Fort Cornwallis
1.1
km
29 Church Street
Pinang Peranakan Mansion
1.1
km
10000
Komtar
950 m
Museum
Khoo Kongsi
1.1
km
Queen Street and Penang Street
Little India
850 m
Museum
Upside Down Museum
770 m
Museum
Wonderfood Museum
1.1
km
Park
Padang Kota Lama
1.5
km
Museum
The Camera Museum
890 m
Gallery
Chew Jetty
1.4
km
Museum
Sun Yat Sen Museum Penang
940 m
Light Street corner of Beach Street and King Edward’s Place
Jubilee Clock Tower
1.1
km
Mall
Watsons
960 m
Museum
Penang 3D Trick Art Museum
890 m
Mall
Armenian Street
890 m
Queen Street
Sri Mariamman Temple
730 m
Shopping Area
Prangin Mall
950 m
Mall
Penang Times Square
1.4
km
Museum
Dark Mansion
650 m
Mall
1st Avenue Mall
1.2
km
Gallery
Penang State Museum and Art Gallery
890 m
Street Art in
Street Art in George Town
890 m
Museum
Penang Street Art
1.2
km
Nearby
Museum
Cheong Fatt Tze
300 m
Jalan Penang
Rainbow Skywalk at Komtar
40 m
Lebuh Chulia
Chulia Street
350 m
Amusement Park
The Top Penang
290 m
Mosque
Kapitan Keling Mosque
350 m
Cemetery
Old Protestant Cemetery
250 m
Restaurants
Red Garden Food Paradise & Night Market
200 m
No. 20
Nasi Kandar Line Clear
170 m
177 Jalan Penang
Rollney Penang
170 m
40 Lebuh Leith
Kong Thai Lai
170 m
Hutton Lane
Only Mee
100 m
Level 5
Red Garden Satay & Chicken Wing
120 m
No. 20
Restoran Sup Hameed
150 m
48 Jln Penang Chinatown
Roti Canai
170 m
Jalan Argyll
Reviews and Ratings
Feedback from previous guests about their experience.
60%
enjoyed the hotel and would happily stay again
6.0/10
Guest rating
Rooms
5.6
Location
8.4
Service
5.8
Dining
5.2
Guest reviews
6.0/10
based on 5 reviews
7.0
7.0/10 based on 2164 reviews
Eli
United States,
February
2025
5.4/10
I spent two nights at the Merchant Hotel in Georgetown, and unfortunately, my experience was far from enjoyable. While the location is excellent, with many attractions within walking distance, the hotel's noise levels and lack of maintenance really impacted my stay. I found the service to be quite inconsistent, with the reception staff being relatively pleasant, but the dining options left much to be desired.
Rooms
5.0
The room was average at best, with some appliances malfunctioning. The decor felt dated, and I had the misfortune of experiencing noise from the nearby nightclubs and noisy housekeeping staff during my stay.
Service
5.0
The reception staff were efficient and friendly, but the overall service could use significant improvement, particularly in the dining area. I faced issues with my meal orders, and a frustrating email interaction regarding my reservation added to my disappointment.
Location
8.0
The hotel is ideally situated in the heart of Georgetown, close to numerous attractions and a vibrant food court, making it easy to explore the city on foot.
Dining
5.0
Dining options were minimal, with low-quality ingredients and outdated menu items. I was served expired bread, which was totally unacceptable, and the breakfast choices were quite disappointing.
Facilities
5.0
Facilities at the hotel were lacking in maintenance. The wifi was unreliable, and the bathrooms needed attention. Overall, it felt like the hotel could use significant upgrades.
Robert
United States,
February
2025
5.4/10
My stay at Merchant Hotel was a mix of highs and lows. The location is solid, right in the heart of George Town, which made exploring super convenient. However, the room was a bit old and musty, with a carpet that seemed to have seen better days. Breakfast was limited, and housekeeping missed a few details. Overall, it was decent, but it could definitely use some improvements.
Rooms
5.0
The room felt quite old and musty, with worn linens and a bathroom design that splashed water everywhere. The air conditioning didn’t work properly, making it uncomfortable at night.
Service
6.0
Some staff were nice and helpful, however, housekeeping missed replacing essentials and there was a mix-up with my postcards.
Location
8.0
Located at the center of George Town, it’s really easy to walk around and find great food options nearby.
Dining
5.0
Breakfast was pretty lackluster, with limited options served each day and some quality issues, like expired bread that was unacceptable.
Facilities
5.0
Basic amenities are provided, but I felt the hotel could improve on cleanliness and updates to the room. It’s alright but not luxurious.
Marvin
United States,
February
2025
7.2/10
My stay at the Merchant Hotel was quite an experience. While the location was fantastic, putting me right in the heart of George Town, the service was unfortunately lacking, especially when I needed assistance with my room. The rooms were refurbished and well-maintained, but I encountered issues with air conditioning (which was frustrating). Overall, I found it to be a mixed bag.
Rooms
6.0
The room I stayed in was spacious and had a nice sea view, which was soothing. However, the air conditioning placement was problematic, making it hard to get a good night’s sleep. Minor repairs were also needed in the bathroom, but overall, it was clean.
Service
5.0
While some staff like Ms. Chin were helpful during breakfast, the overall service left much to be desired. I had a frustrating experience when I raised concerns about my room with the assistant manager, who was quite dismissive.
Location
9.0
The hotel's location is one of its best features. It was centrally located, making it easy to access various attractions and famous food spots in George Town.
Dining
5.0
The breakfast was average, with limited choices and low-quality ingredients (I encountered expired bread, which was unacceptable).
Facilities
7.0
The hotel offers decent facilities, including housekeeping and parking, though the parking situation can be tight. I appreciated the presence of shops nearby for convenience.
Rob
United States,
January
2025
5.6/10
I had a pleasant stay at Merchant Hotel, thanks to its convenient location near Love Lane and various dining options. The spacious twin room offered lovely views, although some areas could benefit from updates. Breakfast was healthy but had limited choices. My main concern was the noise from renovations in the mornings, which disturbed my rest. Overall, it was a cozy spot with friendly staff, and I'd consider returning! 😊
Rooms
7.0
My room was spacious with modern amenities and great views, but it had some aging issues that needed attention.
Service
7.0
The staff were friendly and helpful, especially during breakfast, but some minor oversights, such as mailing my postcards, could be improved.
Location
9.0
The hotel is perfectly situated in the center of Georgetown, making it easy to walk to all the main attractions and restaurants.
Dining
6.0
Breakfast was decent and fresh, although the options were somewhat limited and could use more variety.
Facilities
7.0
Facilities were sufficient with housekeeping and easy access to local dining. I appreciated the free bus service nearby.
Frank
United States,
January
2025
6.4/10
My stay at the Merchant Hotel was a mixed bag. The location was fantastic, placing me close to attractions and nightlife. but the room left much to be desired. While it was spacious with a decent view, the air conditioning was weak, and the furnishings felt old and outdated. Breakfast was fresh but limited, and I encountered some issues with staff responsiveness that left me frustrated at times.
Rooms
5.0
I was given a spacious twin room with views, but the air conditioning really didn't work well. and the room showed signs of age with old furniture and plumbing issues. Unfortunately, I noticed a strange smell that lingered in the room too.
Service
6.0
The staff at the front desk were accommodating and friendly, which was a plus. However, I had a frustrating experience trying to reach out to them before my arrival. I had difficulty getting a response to my multiple calls.
Location
8.0
The hotel's location is a major highlight, situated right at the center of George Town. making it easy to walk to many attractions and dining spots in the area. The free hop-on bus stop was an added convenience.
Dining
5.0
Breakfast was fresh and healthy, but I found the options quite limited. and I encountered expired bread once, which was totally unacceptable.
Facilities
5.0
The hotel lacked sufficient facilities and cleanliness in various areas. There were no real amenities to speak of, and the quality of housekeeping could use improvement.
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